Legal

Coinfloor Terms and Conditions

1. What are these Terms and Conditions?

1.1 These Terms and Conditions set out the terms on which Coinfloor provides the Platform and provides the Services and on which you agree to use the platform and to use the Services. These Terms and Conditions apply to all Orders made via the Platform.

1.2 Please review these Terms and Conditions carefully and make sure that you understand them before using the Platform and/or making an Order. If you do not agree to these Terms and Conditions, you will not be allowed to and must cease use of the Platform and must not make an Order through the Platform.

2. Acceptance of Terms and Conditions

2.1 By using the Platform and/or making an Order, you accept and agree to be bound by these Terms and Conditions.

2.2 Coinfloor may at any time modify these Terms and Conditions. Coinfloor will notify you of any changes to these Terms and Conditions either by emailing you (at the email address entered by you into the registration form on the Platform) and/or by posting a notice on the Platform. By continuing to use the Platform and/or making any Order after changes to these Terms and Conditions are made and notified to you, you agree to be bound by such changes.

2.3 You can review the most current version of our Terms and Conditions at any time by clicking on the “Terms and Conditions” link located at the bottom of the Platform. It is your responsibility to ensure that you are familiar with the current Terms and Conditions. You are advised to check the above link on a regular basis.

3. Definitions

3.1 In these Terms and Conditions:

Account” means the account of a Customer with Coinfloor which is created when a Customer registers with Coinfloor by completing the registration form available on the Platform.

AML Documentation” means the documentation required to be provided by the Customer as set out in our Anti-Money Laundering Policy.

Broker” means a Customer who makes Orders on behalf of other registered Customers of the Platform.

Coinfloor”, “we” and “us” are references to Coinfloor Limited, a limited company incorporated in England with registered number 08493818 and registered address at 1 Quality Court, WC2A 1HR London, United Kingdom.

Customer”, “Your” and “You” means a user of the Platform who makes an Order via the Platform.

Fiat Currency” means any national government issued currency (such as pounds sterling) but not any Virtual Currency that may be used to purchase or sell Virtual Currencies via the Platform.

Order” means any instruction from a Customer to buy or sell any Virtual Currencies using our platform. Your Order will not be complete until it has been matched with another Customer placing the opposite Order and therefore completing the Trade (as further detailed in clause 6).

Platform” means the trading platform published by Coinfloor from time to time including without limitation the trading platform at coinfloor.co.uk, coinfloor.com and their subdomains.

Virtual Currency” means any digital asset which we support on the Platform, including Bitcoin and Bitcoin Cash.

4. What is Coinfloor?

4.1 Coinfloor is a limited company incorporated in England with its headquarters in London at 1 Quality Court, London WC2A 1HR.

4.2 Coinfloor operates the Platform. The Platform is an electronic web interface through which Customers can either:

(a) place an Order for the purchase of Virtual Currency; or

(b) place an Order for the sale of Virtual Currency.

4.3 In placing an Order, the Customer seeks to convert from Fiat Currency to Virtual Currency or from Virtual Currency to Fiat Currency.

4.4 Coinfloor may refuse to process or cancel any pending Virtual Currency transaction as required by applicable law or in response to a requirement or request of a regulator or a court of competent jurisdiction subpoena, court order, or other binding government order or to enforce transaction limits.

4.5 You may only place Orders in relation to Virtual Currencies that Coinfloor, in its sole discretion, decides to support. The Virtual Currencies that Coinfloor supports may change from time to time. If you have any questions about which Virtual Currencies Coinfloor currently supports, please submit a request via this link.

4.6 You may not use Coinfloor’s Platform to store, send, request, or receive virtual currencies (or other digital assets) which are not expressly supported by Coinfloor. If you attempt to place an Order via our Platform for a virtual currency which is not supported by us, we are under no obligation to return such virtual currency to you.

5. Registering as a Customer or Broker

5.1 You may access the public areas of the Platform which contain general information about Coinfloor and our service without registering as a Customer.

5.2 If You wish to place an Order, you will first be required to register as a Customer. Due to compliance with regulatory requirements, registration is a three step process as follows:

(a) completion of the new Customer registration form which can be found on the Platform;

(b) provision to Coinfloor of the AML Documentation (as set out in our Anti-Money Laundering Policy); and

5.3 Any person who wishes to become a Broker must also provide Coinfloor with any information required by Coinfloor to satisfy Coinfloor that it is appropriately organised to act as a Broker and must adhere to the Coinfloor Broker Code of Conduct which will be provided to them after they are approved.

5.4 Once Coinfloor has received all of the required documentation and information as set out in paragraphs 5.2 and 5.3 and our Anti-Money Laundering Policy, Coinfloor will undertaken certain additional security checks on you.

5.5 If Coinfloor in its sole and absolute discretion is satisfied that you comply with all applicable requirements, Coinfloor will provide you with a verified account to access the Platform. For the avoidance of doubt, Coinfloor may refuse to grant a verified account to any person without stating a reason.

5.6 Please note that you will not be able to make an Order under any circumstances until Coinfloor has provided you with a verified account.

5.7 The Customer undertakes to provide Coinfloor as soon as practicable on demand with any and all information that Coinfloor may require, or that in Coinfloor’s sole and absolute discretion Coinfloor considers necessary, including without limitation for the purposes of providing such information to any applicable governmental or regulatory authority in relation to regulatory compliance or anti-money laundering laws and regulations.

5.8 If you are a US citizen, you must disclose that in your registration and use your US passport as identification.

6. Orders

6.1 Coinfloor and the Customer will from time to time enter into Orders in accordance with the Customer’s electronic instructions issued through the Platform.

6.2 Coinfloor cannot reverse a Virtual Currency transaction which has been sent to a Virtual Currency network.

6.3 Once an Order has been made by the Customer, it will be “matched” with the first available Order made by another Customer on the Platform. For example, if you enter an Order to sell 100 Virtual Currency at or above price £X per unit of Virtual Currency, the Platform will match your Order with an Order of a Customer who wishes to buy Virtual Currency at a price above or equal to price £X per unit of Virtual Currency.

6.4 The Platform may part-perform an Order made by you and you hereby irrevocably acknowledge and agree that Coinfloor shall be permitted to do so. For example, your Order to sell 100 units of a particular Virtual Currency at or above price £X might be matched with an Order to buy 50 units of a particular Virtual Currency at or above £X. This would leave you with a partly-unperformed Order equal to 50 units of the Virtual Currency for sale at a price above or equal to £X.

6.5 Each Order entered on the Platform is irrevocable and binding on the Customer. Coinfloor cannot and will not reverse an Order to the extent that it has been matched with one or more other Orders as set out above.

6.6 Where an Order has not been matched, Coinfloor may in its sole and absolute discretion cancel the Order.

6.7 Coinfloor shall at all times be entitled to operate on the basis that each Order is correct and does not contain any errors (including in the case of manifest errors).

6.8 Each Order will be confirmed to the Customer using the Platform’s record-keeping functionality which can be viewed by the Customer using the Customer’s account portal.

6.9 Coinfloor records the details of every Order undertaken for a Customer including the tracking numbers of all Virtual Currency provided to a Customer.

6.10 Coinfloor has the right at any time to refuse to accept a Customer’s Order without any liability.

7. Payment

7.1 Subject to clauses 7.15 to 7.18 (inclusive), prior to making any Order, the Customer must have credited Fiat Currency or Virtual Currency to his Account. Coinfloor shall not permit any Order to be placed until cleared funds have been received by Coinfloor (or in the case of transactions with a Broker, receipt of funds by the Broker has been confirmed in writing to Coinfloor), and cannot accept responsibility for a delay in onward payment due to the late arrival of such funds.

7.2 The Customer expressly agrees and acknowledges that banks have cut-off times, after which they will not accept same-day payment instructions. It is the sole responsibility of the Customer to make itself aware of, and where necessary comply with, any applicable cut off times.

7.3 Funds are credited to a Customer’s Account by the Customer making a transfer from his bank account to Coinfloor’s Client Account using the Platform. Credited funds will show as a credit balance on the Customer’s Account when received and processed by Coinfloor.

7.4 Virtual Currency is credited to a Customer’s Account by the Customer making a transfer from his Virtual Currency wallet to Coinfloor’s Client Virtual Currency wallet using the Platform. Credited Virtual Currency will show as a credit to the Virtual Currency balance on the Customer’s Account when received and processed by Coinfloor.

7.5 All payments made to Coinfloor under these Terms and Conditions are to be made in full without any set-off, counterclaim or deduction whatsoever.

7.6 Coinfloor shall make payments to the Customer in full in respect of an Order less Coinfloor’s Commission (as defined on our fees page) unless (i) it is required by law to deduct sums in respect of taxation, or (ii) it is or will be owed amounts which are incurred in respect of transfer charges that may be levied or (iii) the Customer owes Coinfloor amounts in respect of other Orders or Commission which have not been settled in accordance with these Terms and Conditions.

Orders from Fiat Currency to Virtual Currency

7.7 Subject to clauses 7.15 to 7.18 (inclusive), the Customer shall only be able to place an Order to exchange any Fiat Currency into Virtual Currency if the full amount of such Order is credited to his Account on the Platform.

7.8 In calculating how much Virtual Currency can be purchased by the Fiat Currency amount set out in the Order, Coinfloor shall be entitled to reduce its Commission on the Fiat Currency amount of the Order prior to calculating how much Virtual Currency can be purchased.

7.9 Coinfloor shall provide a confirmation to the Customer showing the exchange rate, the amount of Virtual Currency purchased and the Fiat Currency cost. This confirmation will be viewable in the “transaction history” section of the Platform.

7.10 On completion of an Order (or part-completion of an Order as applicable) Coinfloor will credit to the Customer’s Account on the Platform the amount of Virtual Currency due.

Orders from Virtual Currency to Fiat Currency

7.11 The Customer shall only be able to place an Order to exchange Virtual Currency into any Fiat Currency if the full number of Virtual Currency set out in such Order is credited to his Virtual Currency Account on the Platform.

7.12 In calculating how much of any Fiat Currency can be purchased by the amount of Virtual Currency set out in the Order, Coinfloor shall be entitled to reduce its Commission on the Virtual Currency amount of the Order prior to calculating how much of the relevant Fiat Currency can be purchased. Coinfloor shall be permitted to take its Commission in Virtual Currency or Fiat Currency as it wishes in its sole and absolute discretion.

7.13 Coinfloor shall provide a confirmation to the Customer showing the exchange rate, the amount of Fiat Currency purchased and the Virtual Currency price. This confirmation will be viewable in the “transaction history” section of the Platform.

7.14 On confirmed receipt of Virtual Currency, Coinfloor will credit to the Customer’s Account on the Platform the Fiat Currency amount due.

Orders made by Brokers

7.15 A Broker may make an Order on behalf of another Customer to purchase Virtual Currency only. The Broker executes the Order as principal and is responsible to Coinfloor for compliance with these Terms and Conditions.

7.16 In order for a Broker to place an Order with Coinfloor, the Broker must open up a trade via the Platform. On (and not before) receipt of the relevant amount of Fiat Currency from the Broker’s customer, the Broker shall confirm by email or via the platform to Coinfloor that it is in receipt of funds in respect of the Order. As soon as reasonably practicable after receipt of such confirmation, Coinfloor shall match the Order in accordance with clauses 7.7 to 7.10 (inclusive) and shall send the Virtual Currency to the Broker’s customer less any fees or commission due to the Broker (as notified by the Broker to Coinfloor from time to time).

7.17 In order for a Broker to place an Order with Coinfloor, the Broker must open up a trade via the Platform. Upon Coinfloor receiving confirmation in writing or via the platform from the Broker’s customer that payment has been sent, Coinfloor will match the order and reserve the Broker’s Virtual Currency in escrow. On receipt of the relevant amount of Fiat Currency from the Broker’s customer, the Broker shall confirm by email, API or via the platform to Coinfloor that it is in receipt of funds in respect of the Order. As soon as reasonably practicable after receipt of such confirmation, Coinfloor shall send the Virtual Currency to the wallet of the Broker’s customer (provided that the Broker has provided Coinfloor with all relevant details).

7.18 Coinfloor shall be permitted to debit the Broker’s Account with the relevant Fiat amount on or before settlement of the Order.

8. Withdrawing and Depositing funds and Virtual Currency

8.1 The Customer shall be permitted to withdraw funds credited to his Account on the Platform and/or Virtual Currency credited to his Virtual Currency Account on the Platform by making a withdrawal instruction via the Platform.

8.2 Where a withdrawal instruction is received by Coinfloor in respect of any Fiat Currency, Coinfloor shall pay such funds to the bank account of the Customer nominated on registration. The Customer cannot receive funds into another bank account without the agreement of Coinfloor.

8.3 Where a withdrawal instruction is received by Coinfloor in respect of Virtual Currency, Coinfloor shall credit such Virtual Currency to the Virtual Currency wallet of the Customer nominated on registration or subsequently agreed with Coinfloor.

8.4 Coinfloor shall make payments in the relevant Fiat Currency and Virtual Currency to the Customer (and shall credit the Customer’s Account) in full unless (i) it is required by law to deduct sums in respect of taxation, or (ii) it is or will be owed amounts which are incurred in respect of transfer charges that may be levied, or (iii) the Customer owes Coinfloor amounts in respect of other Orders or Commission which have not been settled in accordance with these Terms and Conditions. In the event that Coinfloor is required or permitted to make any deductions pursuant to this paragraph, Coinfloor shall be permitted to make deductions in the relevant Fiat Currency or Virtual Currency in its sole and absolute discretion.

8.5 You warrant that you own and are fully responsible for any Virtual Currency wallet you have notified to Coinfloor for the purposes of receiving Virtual Currency withdrawn from the Platform.

8.6 You warrant that you own and are fully responsible for any Virtual Currency wallet you use for the purposes of sending Virtual Currency deposited to the Platform. If you receive a deposit that you did not initiate, you must inform us at the first available opportunity after becoming aware of the deposit.

9. No Financial Advice

9.1 Coinfloor may in its sole and absolute discretion from time to time provide information to the Customer on practical aspects of dealing between Fiat Currencies and Virtual Currency.

9.2 Notwithstanding any such information provided by Coinfloor, the Customer acknowledges and agrees that it enters into each Order of its own free will without reliance on any information provided by Coinfloor and that such Order is at its own risk. The Customer shall not be entitled to rely on Coinfloor for advice on the timing or terms of any Order.

9.3 The Customer acknowledges and agrees that the exchange rate between Fiat Currencies and Virtual Currency varies regularly and will be affected by matters and events outside of the control of the Customer and Coinfloor.

10. Customer Representations

10.1 The Customer represents and warrants as at the date of each Order and on its Settlement Date that:

(a) the Customer is either (i) acting as principal in respect of the Order and is not acting for another person or (ii) if a Broker, is appropriately organised and regulated to act as a Broker and has been appointed as a Broker by Coinfloor;

(b) the Customer has full power and authority to enter into the Order and is the beneficial owner of all monies paid or to be paid at the Settlement Date free from any charge or encumbrance;

(c) the information provided by the Customer in relation to the Order (and all AML Documentation provided by the Customer) is at the time of the Order complete, accurate, current and not misleading and that any further information requested by Coinfloor is complete, accurate, current and not misleading in all material respects;

(d) the Customer has not relied upon any representation or warranty given by any other person (including without limitation Coinfloor) in entering into the Order.

11. Customer Representations

11.1 The Customer acknowledges that funds may be co-mingled with those of other Customers of Coinfloor in the Client Account which is held with a major UK or EU clearing bank (the “Bank”). Funds belonging to Customers are segregated from those belonging to Coinfloor.

11.2 The Customer shall have no fiduciary rights or claims against the Bank in respect of any of his funds held in such account or accounts.

11.3 The account or accounts with the Bank are governed by the term of a bank mandate which has been provided and is exclusively operated by Coinfloor in accordance with its terms. The mandate states that when the Bank acts on properly mandated instructions it will receive a safe receipt and discharge and will not be bound to enquire as to the purpose to which those funds are applied and the Bank shall not be prevented from acting on such mandated instructions.

11.4 The Customer acknowledges that Coinfloor is under no obligation to pay interest on any funds held on his behalf in any account.

12. Default

12.1 Coinfloor has the right to terminate, close out or reverse an Order without notice to the Customer if:

(a) the Customer fails to make any payment in respect of an Order, when due and in accordance with these terms and conditions; or

(b) the Customer materially breaches any of these terms and conditions or fails to comply with its obligations to Coinfloor or is in breach of any statute, regulation, rule or guideline applicable to it or Coinfloor; or

(c) it becomes or may (in the reasonable opinion of Coinfloor) become unlawful for Coinfloor to maintain or give effect to all or any of the obligations under the these Terms and Conditions or otherwise to carry on its business or if Coinfloor is requested to close out a Order (or any part thereof) by any regulatory authority whether or not the request is legally binding or Coinfloor in its sole and absolute discretion considers it desirable or necessary to do so for its own protection; or

(d) in the event that the Customer becomes unable to meet its obligations as they become due or has a bankruptcy petition presented against it or the Customer proposes a form of composition or arrangement to its creditors or if the Customer ceases or threatens to cease all or part of its business; or

(e) any of the events specified above or anything comparable thereto occurs under the laws of any applicable jurisdiction.

12.2 If the Customer becomes aware of the occurrence of any event referred to in Clause 12.1 above, he shall give Coinfloor notice of such event forthwith.

12.3 If the Customer fails to make a payment due to Coinfloor in respect of any Order, Coinfloor shall be entitled to collect interest on such unpaid items at a rate of 2% above the current base rate of Barclays Bank plc calculated on a monthly basis from the date payment was due to the date payment is received.

12.4 If for any reason whatsoever the Customer fails to meet its obligations to Coinfloor hereunder and or under any Order, Coinfloor may at its discretion terminate any Order without notice and without liability for any loss. In addition to charging interest as described in paragraph 12.3 Coinfloor shall be entitled to make a charge of up to £250 in respect of administration fees regardless of whether any Order is terminated or not.

13. Your Conduct

13.1 By downloading and/or using the Platform, You agree not to upload, post, e-mail or otherwise send or transmit any material that contains viruses, Trojan horses, worms or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Platform.

13.2 You agree and undertake to keep Your username and password confidential, not to disclose Your password to any other person and not to permit any other person to log in to the Platform using Your username and password.

13.3 You agree not to interfere with the servers or networks connected to the Platform or to violate any of the procedures, policies or regulations of networks connected to the Platform, including these Terms and Conditions.

13.4 You also agree not to:

(a) attempt to reverse engineer or sell, export, license, modify, copy, distribute or transmit the Platform to any third party, or jeopardise the correct functioning of the Platform, or otherwise attempt to derive the source code of the software (including the tools, methods, processes and infrastructure) that enables or underlies the Platform;

(b) attempt to gain access to secured portions of the Platform to which You do not possess access rights;

(c) impersonate any other person while the Platform;

(d) conduct Yourself in a vulgar, offensive, harassing or objectionable manner while using the Platform;

(e) resell or export the software associated with the Platform;

(f) use the Platform to generate unsolicited advertisements or spam; or

(g) use any automatic or manual process to search or harvest information from the Platform, or to interfere in any way with the proper functioning of the Platform.

14. Our Rights

In providing You with access to the Platform, and permitting you to make Orders via the Platform, Coinfloor reserves the following rights, and in accessing, browsing or otherwise using the Platform and/or making any Order via the Platform You grant to Coinfloor and agree that Coinfloor shall have the following rights:

(a) the right to refuse or withdraw Your access to the Platform in accordance with applicable laws for any reason at any time (with or without notice) if in Coinfloor’s sole and absolute discretion You violate or breach any of these Terms and Conditions;

(b) the right to suspend, amend or disable Your Account without giving You notice or any reason;

(c) the right to cancel any Order or amend in part any Order without giving You notice or any reason, save that in such circumstances Coinfloor shall refund such part of the Order as has been cancelled by it;

(d) the right to amend or update the Platform, Commission, any Order, billing methods or these Terms and Conditions from time to time;

(e) the right to report You to the police or other judicial body if Coinfloor believes in its sole and absolute discretion that Your conduct (whether in using the Platform, making an Order for any Goods or otherwise) is or may be unlawful.

15. Intellectual Property

15.1 Coinfloor and/or its licensor(s) are the sole owners of the Platform, which includes any software, domains, and

content made available through the Platform.

15.2 The Coinfloor brand and the Platform are protected by UK and International copyright and other intellectual property laws. Without limitation, this means that You may not sell, export, license, modify, copy, distribute or transmit the Platform (or any part of it) or any material provided through the Platform without Coinfloor’s prior express written consent.

15.3 Any unauthorised use of the Platform will result in the automatic termination of the limited license granted by us. Coinfloor reserves the right to terminate the limited license without notice at any time following an unauthorised use by you of the Platform.

15.4 Coinfloor and its graphics, logos, icons and service names related to the Platform are registered and unregistered trademarks or trade dress of Coinfloor. They may not be used without Coinfloor’s prior express written permission.

15.5 All other trademarks not owned by Coinfloor that appear in connection with the Platform are the property of their respective owners, who may or may not be affiliated with, connected to or sponsored by Coinfloor.

16. Security

Whilst we have implemented commercially reasonable technical and organisational measures to secure Your personal information from unauthorised use, we cannot guarantee that unauthorised third parties will never be able to defeat those measures. You acknowledge that You provide Your personal information at Your own risk.

17. Electronic Communications

By downloading and/or using the Platform and/or viewing Listings and/or making any Order for Goods through the Platform, You consent to receiving electronic communications and notices from Coinfloor. You agree that any notice, agreement, disclosure or other communications that we send to You electronically will satisfy any legal communication requirements, including that such communications be in writing.

18. Privacy

You provide us with information when You register an Account via the Platform. We also collect information both relating to You (for example on Your usage and purchase history) and to Customers of the Platform in general. Any information that You submit or that we collect when You are using the Platform is subject to the Coinfloor Privacy Policy, the terms of which are hereby incorporated into these Terms and Conditions.

19. No Warranty and Liability Limit

19.1 Coinfloor provides Platform “as is” and without any warranty or condition, whether express, implied or statutory.

19.2 Coinfloor assumes no liability or responsibility for any errors or omissions in the Platform; any failures, delays or interruptions in the Platform or in delivery of any Order; any losses or damages arising from the use of the Platform.

19.3 Coinfloor reserves the right to deliver the Platform and to process Orders in its sole and absolute discretion.

19.4 In no event shall Coinfloor, its shareholders, directors, officers, employees or agents be liable (jointly or severally) to You for loss of use or any special, incidental, indirect or consequential damages arising out of or in connection with the Platform, the publication of any Listing, the placement by you of any Order, the delivery of any Goods, the failure in whole or in part to deliver any Goods or these Terms and Conditions, on any theory of liability, and whether or not advised of the possibility of damage.

19.5 Coinfloor does not seek to exclude liability for death or personal injury caused by our negligence, or fraud or fraudulent misrepresentation on the part of Coinfloor.

19.6 If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.

19.7 Coinfloor specifically excludes liability for any loss, harm, distress or damage suffered by You or any third party as a result of inaccurate information appearing on the Platform.

20. Indemnity

You agree to indemnify and hold Coinfloor and its related companies, and each of their respective shareholders, directors, officers, employees, agents and merchant partners harmless from and against any third-party claim or cause of action, including reasonable attorneys’ fees and court costs, arising, directly or indirectly, out of Your breach of these Terms and Conditions and/or Your violation of any law or the rights of any third party.

21. Disputes

21.1 You agree that these Terms and Conditions and any claim, dispute or controversy arising out of in connection with these Terms and Conditions or their subject matter or formation (including non-contractual disputes or claims), the Platform, Coinfloor’s advertising or any related transaction between You and Coinfloor shall be governed by and construed in accordance with English law.

21.2 Any dispute or claim arising out of or in connection with such matters (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.

22. Termination

Coinfloor may change or discontinue the availability of the Platform and at any time without prior notice. Coinfloor reserves the right to terminate these Terms and Conditions for any reason, without notice, and these Terms and Conditions shall automatically terminate in the event that You violate any of the Terms and Conditions set forth herein (with prejudice to our accumulated rights against You). In the event of any termination, You will immediately cease use of the Platform and will not make any Order.

23. General

23.1 These Terms and Conditions are agreed between You and us. No person shall have any rights under or connection with these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999.

23.2 If any court or competent authority decides that any term of these Terms and Conditions is held to be invalid, unlawful or unenforceable to any extent, such term shall, to that extent only, be severed from the remaining terms, which shall continue to be valid to the fullest extent permitted by law.

23.3 Coinfloor reserves the right to charge interest on any late payments at the rate of 7% per annum above the base rate of the Bank of England. Interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment.

23.4 Headings are for reference purposes only and in no way define, limit, construe or describe the extent or scope of such section.

23.5 Our failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of that or any other provision and will not relieve You from the obligation to comply with such provision.

23.6 You are not permitted to assign, transfer, charge, sub-contract or deal in any other manner with all or any of Your rights under these Terms and Conditions without our prior express written consent.

23.7 These Terms and Conditions set forth the entire understanding and agreement between You and Coinfloor with respect to the subject matter hereof.

23.8 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England.

23.9 You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions agreement or their subject matter or formation (including non-contractual disputes or claims).

Coinfloor Privacy Policy

1. Introduction

2. What personal information do we collect?

3. How do we use personal information?

4. When might we disclose personal information?

5. Newsletters and other promotional communications

6. Our use of cookies and web beacons

7. Where we store your personal data

8. Your rights

9. Access to information

10. Changes to our Privacy Policy

11. Contact

Introduction

We are COINFLOOR LIMITED (referred to as "we", “us” and “Coinfloor”) and we are committed to protecting and respecting your privacy when you are visiting the web platform maintained by us www.coinfloor.co.uk (together the “Platform”), as we may publish and operate from time to time or communicating electronically with us.

Capitalised terms not otherwise defined in this Privacy Policy shall have the meanings given in the Terms of Service.

This policy (together with the Terms and Conditions which can be found at the bottom of the Platform) explains what types of personal and non-personal information we collect when you use the Platform and the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By disclosing your personal information to us by using the Platform, speaking to us over the telephone you consent to the collection, storage and processing of your personal information as stated in this policy.

Coinfloor uses the personal information we collect from you to provide our service to you. We will not rent, sell or share your personal information with any other company for its own marketing purposes without your consent except where mentioned in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is COINFLOOR LIMITED of 1 Quality Court, WC2A 1HR London, United Kingdom which is registered with the ICO with registered number ZA002203.

What personal information do we collect?

We may collect, store and use the following kinds of personal information:

if you register as a user of the Platform, you will be asked to complete a form which will require you to provide some or all of your name, address, email address , telephone number, bank account details, Bitcoin wallet details and certain anti-money laundering compliance information including your passport and proofs of address;

when you contact us by email or telephone or through any contact form provided on the Platform, we may ask you to provide some or all of the information set out in paragraph (a) above;

we may collect, store and use information about your computer, mobile device or other item of hardware through which you access the Platform and your visits to and use of the Platform (including without limitation your IP address, geographical location, browser/platform type and version, Internet Service Provider, operating system, referral source/exit pages, length of visit, page views, Platform navigation and search terms that you use); and

in order to improve your experience in using the Platform, we may store information relating to your previous browsing habits and purchases in order to select and suggest Goods that may be of interest to you.

We may also ask you to complete surveys and give feedback that we use for research purposes, although you do not have to respond to them.

How do we use personal information?

We may use your personal information for the following purposes:

When might we disclose personal information?

Except to the extent required by any applicable law or governmental or judicial body, we will not disclose your personal information to any third party other than to a regulator or a service provider to whom we are required to disclose personal information in order for them to provide their services to us.

Coinfloor may use a qualified third party to perform anti-money laundering checks and other necessary and appropriate checks on you. In order for the third party to do this, Coinfloor will disclose documentation containing personal information about you including without limitation your passport and other ID documentation.

Newsletters and other promotional communications

If you wish to subscribe to any newsletter published by us or wish to receive other targeted and relevant promotional communications from us or other carefully chosen affiliates, we offer you the option to “opt-in” to this service. If you change your mind and wish to stop receiving any such communications, please click the “unsubscribe” link in any email from us.

Our use of cookies and web beacons

Cookies are text files stored, either on a temporary or persistent basis on the hard drive of your computer. Cookies are used for authenticating, session tracking and maintaining specific information about the use and users of the Platform.

The data collected by cookies is anonymous. You can delete all cookies that are already on your computer's hard drive by searching for files with "cookie" in it and deleting them. In addition, if you want to stop cookies from being stored on your computer, you can edit your browser settings so that cookies are blocked. Unfortunately, if you block cookies you may not be able to use the full functionality of the Platform. For more information about cookies, please visit: www.allaboutcookies.org

Web beacons consist of a small string of software code that represents a graphic image request on a page or email. There may or may not be a visible graphic image associated with the web beacon and often the image is designed to blend into the background of a page or email. Web beacons can be used for many purposes - including site traffic reporting, unique visitor counts, advertising auditing and reporting, and personalization. Web beacons used by www.coinfloor.co.uk collect only anonymous data.

In order to improve the Platform and the services we offer you, we may use (temporary and persistent) cookies, authorized third parties cookies, web beacons and/or other technologies to collect non-personally identifiable data. This non-personally identifiable data helps us to track browsing behaviour, to create specific or tailor-made offers or advertisements, and to monitor and record the visits and use of the Platform.

In order to understand how people use the Platform and for marketing analysis and quality improvement purposes, we (and/or third party service providers) may collect, record, process and use on an anonymous basis certain information (including the total number of transactions, viewed pages, referring/exit pages, platform type, date/time stamp information and details like the number and location of mouse clicks on a given page, mouse movements, scrolling activity and the search words you use while being on and using the Platform.

If you register with us or if you continue to use the Platform, you agree to our use of cookies.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our Brands. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our secure servers.

We take the security of your personal data very seriously. In particular we use all reasonable endeavours to ensure that appropriate security measures are in place to protect your personal data. Unfortunately, the transmission of information via the internet is not completely secure and so we cannot guarantee the security of your data transmitted through the Platform; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

The Act gives you the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@coinfloor.co.uk

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our Privacy Policy

We reserve the right to amend this Privacy Policy. Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments, and requests regarding this Privacy Policy are welcomed and should be addressed to info@coinfloor.co.uk.